Terms and Conditions

Terms and Conditions

CLOSING DOWN SALE, EVERYTHING MUST GO. Unfortunately Cosy Comforts will be closing, we only have limited stocks and sizes and when it is gone, it is gone. Thank you for your business.

Introduction

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Cosy Comforts (also referred hereafter as ‘we’, ‘us’, ‘our’, ‘Cosy Comforts’). By placing an order on this website, you are deemed to have read and agreed these terms and conditions. If you have any questions, please contact us by email: [email protected]

Placing an Order

When placing an order, you undertake that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description.

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Cosy Comforts for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).

Your credit/debit card will be charged for the full value of the goods when your order is placed. If for any reason we are unable to fulfil any part of the order, we will refund your card as soon as possible and in any case within 7 days. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value.

Special Offers and Promotions

Unless otherwise stated, special offers cannot be used in conjunction with any other promotion.

Delivery

Stock permitting, all orders are usually despatched within 14 days of being accepted, to arrive with UK customers within 3-5 working days by Royal Mail First and Second Class Post which does not give a guarranteed time of delivery  or proof of posting.  A Next Day Special Delivery service is available which offers guarranteed time of delivery and proof of posting at an additional cost of please ask for a quote.  On orders with value over £30 delivery will be  Free of Charge.

In the event that an item is out of stock, we will substitute with a product to nearest size or colour and will notify you of the change by email. Alternatively we will inform you of any delay and despatch it as soon as it arrives.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

If your delivery address is outside of the UK, please contact our sales team who will advise you on delivery charges and times, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

Returns Policy

You may return any products within 14 days of receipt for refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached if any were supplied. You can notify us by email : [email protected] that a product is to be returned listing the reason and which item you would like to replace it with. We shall then confirm receipt of email and will resend any products once we are in receipt of the original goods.

For all returns, except where the item is faulty or not as ordered, you will be required to arrange and pay for the return of the products to us and back to you. We suggest reusing the original mail bag and to use Royal Mail  Post. 

We strongly recommend that you obtain proof of postage as we do not accept any responsibility for returned items that fail to reach us.

In the case of faulty items, we will send out a freepost envelope for the return of the goods.

Your Right to Cancel

You may normally cancel this contract in writing within seven days of placing the order. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.

If the products have already been despatched, you will be required to return the items as per our returns policy.

Payment and Taxes

We accept online payment in a secure environment by credit card, debit card and PayPal.  We currently accept Visa, MasterCard, Visa Delta, Maestro, Visa Electron and Solo.

All prices are quoted in pounds sterling and are inclusive of VAT.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Cosy Comforts or its content and technology providers or their respective owners.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

Disclaimer and Limitations of Liability

Cosy Comforts does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, Cosy Comforts shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Cosy Comforts or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Cosy Comforts uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Cosy Comforts will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Cosy Comforts takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Cosy Comforts will not be responsible nor liable for your use of any other websites which you may access via links within this website. Cosy Comforts does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Cosy Comforts.

The entire liability of Cosy Comforts under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Cosy Comforts will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Cosy Comforts may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of Cosy Comforts.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Law and Territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Our Details

Cosy Comforts

Office address:

York House,

10 Haywra Street

HARROGATE

North Yorkshire

HG1 5BJ

Email: [email protected]

VAT Registration Number:GB 870 7488 87

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